Shipping policy

Shipping Policy Schaller Associates S.L.

Where we ship

We currently ship physical products within the European Union only. We are unable to fulfil orders to addresses outside the EU at this time, including Switzerland, the United Kingdom, and Norway.

If you are based outside the EU and would like to enquire about a specific item, please contact us directly at info@samallorca.com and we will do our best to find a solution.

Processing time

Orders are processed within 2–3 business days of payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.

Delivery times

Estimated delivery times within the EU are 3–7 business days depending on your location. These are estimates and may vary during busy periods or due to circumstances outside our control.

Shipping costs

Shipping costs are calculated at checkout based on your location and the weight of your order. We aim to keep shipping costs fair and reasonable.

Packaging

We take care to pack all items securely and, where possible, using sustainable materials. Fragile items such as glassware receive additional protective packaging.

Tracking

Once your order has shipped, you will receive a tracking number by email. Please allow up to 24 hours for tracking information to update.

Lost or delayed shipments

If your order has not arrived within the estimated timeframe, please contact us at info@samallorca.com with your order number and we will investigate with the carrier on your behalf.

Damaged items

If your order arrives damaged, please photograph the item and packaging and contact us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.

Digital products

Digital downloads are delivered immediately by email after purchase and have no shipping cost.

Contact

For any shipping enquiries: info@samallorca.com www.samallorca.com

Last updated: August 2026